1. Introduction
This Returns and Refunds Policy outlines the terms under which customers may return products purchased from renewable-page.com and request a refund or replacement.
2. Eligibility for Returns
Customers may request a return within 2 days of receiving their order, provided that:
– The item is unused and in its original packaging.
– The item is in the same condition as received.
– Proof of purchase (receipt or order confirmation) is provided.
Certain items such as consumables, clearance items, or customized products may not be eligible for return.
3. Return Process
To initiate a return:
– Contact our customer service team at [email protected].
– Provide your order details and reason for return.
– Our support team will guide you through the return process and provide the return address.
4. Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund. Approved refunds will be processed within 7-14 business days. Refunds will be issued using the original payment method, less applicable shipping or handling fees.
5. Exchanges
If you received a defective or damaged item, we will exchange it for the same product at no additional cost. If the requested replacement is unavailable, a refund or store credit may be offered.
6. Non-Returnable Items
The following items are not eligible for return:
– Software or digital products.
– Items damaged due to misuse or negligence.
– Products marked as ‘final sale’ or ‘non-returnable’.
7. Shipping Costs for Returns
Customers are responsible for paying return shipping costs unless the return is due to our error (e.g., wrong item delivered, defective product). Shipping costs are non-refundable.
8. Contact Information
For questions or assistance regarding returns and refunds, please contact us:
Renewable Page ICT Tech LTD
Address: 39 Akinyemi Cres, Papa Ajao, Lagos
Email: [email protected]
Phone: 08064209692